Language Courses Abroad

Protecting your privacy

We take your privacy and the protection of any personal details that you provide us with extremely seriously.

Language Courses Abroad is a trading name of the company Apple Language Courses Ltd (“ALC”), registered under the Data Protection Act. As such, we aim to comply with all requirements to protect, maintain and secure all personal information provided to us, such as e-mail addresses, postal addresses, telephone numbers and all other personal data.

This Privacy Policy governs the manner in which this website collects, uses, maintains and discloses information collected from Clients (each, a “Client”) of the website (“LCA site”). This privacy policy applies to the LCA site and all products and services offered by ALC.

Personal identification information

We may collect personal identification information from clients in a variety of ways, including, but not limited to, when clients visit our LCA site, register on the LCA site, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our LCA site. Clients may be asked for, as appropriate, name, email address, mailing address, phone number. Clients may, however, visit our LCA site anonymously. We will collect personal identification information from clients only if they voluntarily submit such information to us. Clients can always refuse to supply personally identification information, except that it may prevent them from engaging in certain website related activities.

Non-personal identification information

Our analytics programme on the LCA site may collect non-personal identification information about clients whenever they interact with our site. Non-personal identification information may include the browser name, the type of computer and technical information about the Client’s means of connection to our LCA site, such as the operating system and the Internet service provider, together with other similar information.

Payment information

All payments that are processed via our LCA site or our trading company ALC are done so through our Merchant payment company, Adyen. The same payment service is used by international and multinationals companies including Greenpeace, KLM and Groupon. Adyen preauthorises transactions for us to capture or refund when logging in to their secure website. We are not able to view any sensitive information about the cards used, only Client information such as email address, country of origin and transaction number used in the transaction.

How we use the collected information

Language Courses Abroad may collect and use Client’s personal information for the following purposes:

– To improve customer service

Information you provide helps us respond to your customer service requests and support needs more quickly and efficiently.

– To personalise Client experience

We may use the information we have collected to understand how our Clients as a group use the services provided on our LCA site.

– To pass on to our partner schools only when a booking is made

When a booking is processed through our website we naturally need to pass on specific details of your booking to our partner schools. This includes your name, date of birth, nationality and your approximate level of the language in which you wish to study. We never pass on any Client information to any of our schools unless a specific booking is made for that school.

– To send periodic emails

We may use the email address supplied to send information and details regarding our Client’s interest in our language courses. It will also be used to respond to their enquiries, questions, and/or other requests. If a client decides to opt-in to our newsletter, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the Client would like to unsubscribe from receiving future emails, we clearly include detailed unsubscribe instructions in each email. Alternatively any Client may contact us via our LCA site to have their information removed/unsubscribed.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, your booking and transaction information and any other data received through our LCA site or over the telephone.

The premises are also fully protected with an ADT 24-hour monitored alarm system.

Sharing your personal information

We never sell or trade Client’s personal information to others. We may share generic aggregated information (not linked to any personal identification information) regarding visitors and clients with our business partners for the sole purpose of improving the service we provide.

Third party websites

Clients may find other content on our LCA site that links to the sites and services of our partners, suppliers, advertisers and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our LCA site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our LCA site, is subject to that website’s own terms and policies.

Changes to this privacy policy

Language Courses Abroad has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Clients to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this LCA site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use the Language Courses Abroad website. Your continued use of the LCA site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, this website, how your information is stored, or simply more information the schools we work with, please contact us using the details below.

This document was last updated on April 14, 2014. Any substantial changes made to our privacy policy will be posted on our website with immediate effect.

Language Courses Abroad

Unit 12
The Office Village
North Road
LE11 1QJ

T: 01509 221 199

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